As you may know, I have a lot of clients. I work with Dell on their behalf a lot. I have a great sales rep, he bends over backwards for me. So when a client of mine asked if they could get dual monitors, I thought sure - this should be pretty easy. I happened to be at a conference last week, and I got the alert on Thursday (March 27) morning that they needed to spend the money stat before the end of their fiscal (March 31) or they won’t be able to spend it. Alright, my guy to the rescue! I figure, its a Dell desktop and if there were anything “funky” needed to get dual monitors to work they’d know. My emails were pretty clear: the client needs two monitors and doesn’t know what he needs to order to accomplish it, please take care of it.
Unfortunately, my usual guy, only dealing in new system sales and not upgrades, passed it on to another of his teammates. I don’t find this out until Thursday evening, that I should be getting a phone call from someone on Friday. Well, I never received a phone call, so I sent another email letting them know I couldn’t take a call because I was at a conference and to please just handle it. So the Jerk calls me during my conference session (I don’t take the call… hmmm… wonder why) and leaves a message. I’m thinking he’s not going to take care of this, so I email my colleague to step in, but he happens to be in a meeting and can’t take care of it either. Great… well let’s see what happens after I get out of the conference session. (more…)
