… but no. I have Comcast Business Services for Internet. I have a server hosted elsewhere that is on a nice fiber connection via AT&T. Somehow, One Communications has to route the traffic between them – and of course they are down. But, I didn’t buy anything from One Communications! So, when I ask Comcast what their solution is, the answer is to wait. They try to explain to me how the Internet works and how everyone is dependent on others, how we just have to wait for One Communications to fix or reroute the traffic. I ask them what they are going to do if One Communications fails. The Internet is designed to be able to route around these things. They were not able to adequately explain to me why they had to wait for One Communications and why they could not simply tell their gateway routers to push traffic elsewhere. Clearly I get other places on the Internet. You can route around the problem areas – some technology is even “self healing”. I will be calling them back tomorrow and I will speak to a network engineer this time. No more Tier 1 support techs and their managers. Actually, the Tier 1 support tech was nice. Her manager just kept repeating the same thing over and over, no matter how I asked my question, which I guess is his job but seriously – why did you have to talk to me for 30 minutes after I was on hold for so long before you told me there was noone at the office at that time that could answer my question? Were you stalling until 6pm?
I’m not sure how One Communications is in your neck of the woods, but here in Connecticut I have been moving my clients away from them as fast as possible. Their own networks here don’t talk to each other. When I get them to fix the issue(s), they break again. For example, I have 2 clients in Hartford and they have a colleague in Waterbury. All were on One Communications as an ISP, various levels of service. Between all 3 of them, none could route traffic to the others and they all have their own email servers in their office. I have another client in New Haven, and they have to email the Waterbury office too. Couldn’t do it (on One Communications). All 4 companies can email anywhere else, just not to other local One Communications destinations (including my accountant, who is also now moved to another ISP). So I call One Communications, they eventually (days later) find the problem and temporarily fix it. Until it comes up again 6-9 months later. About the 4th time it happened I decided I was done with them because they just couldn’t get their act together to even fix it temporarily that time.