Frequently Asked Questions

We focus on solo professionals and small to mid-sized businesses that need reliable, security-conscious IT without a large in-house IT team. That includes healthcare clinics, therapists, accounting and tax firms, attorneys, real estate and insurance agents, retail and service shops, and other professional offices.

We’re based in Illinois and can provide on-site support within the state (travel fees may apply). For many clients, we deliver most services remotely, so we can support distributed and hybrid teams as long as we’re a good fit for your needs.

Yes. Our Home & Solo bundle is designed specifically for consultants, remote workers, and small home-based businesses that still need professional-grade IT support, security, and Microsoft 365 management.

Our service bundles (Home & Solo, Business Essentials, Industry Plus) group common services into simple, predictable packages. Our full services page describes the broader stack we can provide, including projects, roadmapping, and more advanced security or compliance support. We often start with a bundle and layer in additional services as you grow.

Yes. Bundles are a starting point. During your discovery call, we’ll confirm your user count, device mix, existing tools, and priorities, then adjust services and pricing so you’re not paying for things you don’t need.

Yes. We can handle tenant setup, licensing (through Pax8), security policies, user onboarding and offboarding, and basic governance for Exchange, Teams, SharePoint and OneDrive. Microsoft 365 management is a core part of our Business Essentials and Industry Plus bundles.

In most cases, yes. We regularly coordinate with third-party vendors such as EHR systems, accounting platforms, and line-of-business applications. Our goal is to be your single, friendly point of contact for IT questions while still respecting each vendor’s role and support process.

No. One of our values is flexibility. We aim for simple agreements that make it easy to start and continue if we’re delivering value. Some projects or hardware purchases may have separate terms, but our core managed services do not lock you into long, multi-year commitments.

Each bundle has a “starting at” price that covers a baseline number of users or devices. As your team grows, we adjust based on additional users/devices and any extra services added (for example, backup, advanced security tools, or additional sites). During onboarding, you’ll receive a clear proposal with all costs spelled out before you sign.

We do both. If you need a specific project—such as a PC refresh, a small office network setup, or a Microsoft 365 migration—we can scope and price it separately. Many clients later move into a monthly bundle once the environment is stable.

Standard support is available during normal business hours. Urgent issues are handled on a best-effort same-day basis. Limited after-hours support may be available for critical incidents or maintenance windows and may include a surcharge depending on the situation.

You can open a request via email at support@itlegends.net, through our contact form, or by using any support options defined in your service agreement. For new clients, the fastest way to start is to book a free consultation so we can learn your environment and set expectations together.

Yes, within Illinois we can provide on-site visits when needed for certain issues or projects. Most day-to-day support and troubleshooting is handled remotely to keep your costs efficient.

We operate with a security-first mindset. That means focusing on strong identity (MFA, good password hygiene), endpoint protection (AV/EDR), patching, basic backup and recovery planning, and reducing risky configurations. We also emphasize clear, simple communication so non-technical staff understand what’s changing and why.

We are not a law firm or compliance auditor, but we can support “HIPAA-lite” and general security best practices for clinics and professional services. That includes access control, endpoint protection, basic logging, and coordination with your EHR or other regulated systems. We’ll be transparent about what we can do directly and where additional specialized help may be needed.

We can recommend and help source HP business-class desktops, laptops, and selected HPE servers or small-business infrastructure through trusted distribution partners. If you prefer to purchase directly, we can still advise on models, specifications, and warranty options, then handle setup and ongoing management under your service bundle.

We lean on HP / HPE for hardware and Microsoft 365 and related security tools provisioned via Pax8 for cloud services. This keeps your environment supportable, standardized, and easy to grow while avoiding a random mix of tools.